Privacy Policy

1. Introduction

We at Family Dental Center (“we,” “us,” or “our”) respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you:

• Visit or use our website (https://www.familydentalcentertn.com/), or

• Provide us information via web forms, appointment booking, patient intake, or communicate with us (including by phone, email or SMS/text messaging)

If you do not agree with our practices as described in this Privacy Policy, please do not provide personal information or use our Service.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: name, phone number, email address, mailing address (if submitted).

• Appointment and Patient Information: appointment date/time, treatment or recall dates, billing or insurance information (if you provide them).

• Communications Information: information you provide when you contact us (via web form, email, phone, or text), and any messages exchanged.

• Website Usage Data: information collected automatically when you access our website (e.g., IP address, browser type, referring/exit pages, operating system, pages viewed, date/time stamps). We may use cookies, tracking tools, or analytics services to gather statistical information about site usage. This usage data does not include personally identifiable information unless you voluntarily provide it.

• SMS/Messaging Data (if you opt in): your mobile phone number and consent to receive SMS/MMS messages.

3. How We Use Your Information

We use personal information for the following purposes:

• To provide and manage the services you request (appointment scheduling, reminders, confirmations, billing, patient communications, etc.).

• To send you communications you have consented to receive (e.g., SMS or email reminders, updates or notifications related to your care or account).

• To respond to your inquiries or requests, including customer service and support.

• To maintain and improve our website, including monitoring website usage and trends (via analytics).

• To comply with legal obligations, or protect our rights and the rights of others.

4. SMS / Text Message Communications

If you provide us with your mobile phone number and opt in:

• You consent to receive SMS/MMS messages from us, which may include appointment reminders or confirmations, scheduling notices, recall or treatment notifications, billing or administrative messages, and communications relevant to services you request.

• We will not send unsolicited promotional marketing texts unless you explicitly opt in for those separate communications.

• Message frequency will depend on your interactions and appointment schedule.

• Standard message and data rates from your mobile carrier may apply; you are responsible for these charges.

• You may opt out at any time by replying with “STOP”, “END”, “UNSUBSCRIBE”, or “CANCEL”. After you do, you will receive one final confirmation message stating you have been unsubscribed and will receive no further texts unless you opt back in.

• For help with messages you receive, reply “HELP” or contact us directly via email (info@familydentalcentertn.com) or phone (423-247-7341).

We do not sell or rent your mobile number or SMS consent data to third parties for their promotional use. Messaging data is used solely to provide you the services you requested, in compliance with applicable laws and regulations (including the regulations governing 10-digit long code (10DLC) messaging, the Telephone Consumer Protection Act (TCPA), and applicable carrier/industry guidelines). Textmagic+2Help Center+2

5. Disclosure of Your Information

We will not sell, rent, or lease your personal information to third parties for their marketing or promotional purposes. We may disclose your information only as follows:

• To our trusted service providers or affiliates, as necessary to perform services on our behalf (e.g., appointment scheduling software, billing processors), under strict confidentiality agreements.

• To comply with legal obligations, law enforcement requests, court orders, or as otherwise required by law.

• To protect rights, property, or safety of the Company, our users, or the public, as needed.

In all cases, if we disclose data, we will limit what is shared to only what is reasonably necessary for the specified purpose.

6. Data Security and Retention

We maintain appropriate administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse. While we take reasonable measures to protect your information, no network, server, or method of transmission over the Internet can be guaranteed to be completely secure.

We retain personal data only as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

7. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.

• The right to request correction or update of your information.

• The right to request deletion of your personal data (subject to legal or operational constraints).

• The right to withdraw consent to communications (e.g., SMS or email).

• The right to set preferences for how we use and disclose your information.

To exercise any of these rights, please contact us at info@familydentalcentertn.com.

8. Cookies and Tracking Technologies

We may use cookies, web beacons, or similar technologies to collect website usage data (for example, site traffic analytics, referral tracking, page view statistics). This data is aggregated and anonymized, and does not include personal information unless you voluntarily provide such information through forms or account creation.

You may be able to disable cookies or similar tracking via your browser settings; however, this may affect your ability to use certain features of the website.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from someone under 13, we will take steps to delete that information as soon as possible.

10. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. If we make material changes, we will indicate the effective date of the new version at the top of this page. Continued use of our website or services after those changes become effective constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: info@familydentalcentertn.com
Phone: (423) 247-7341
Address: Family Dental Center, 116 Jack White Dr #12, Kingsport, TN 37664